Temporary Closure of Customer Center Due to Employee Illness
The city's utility company, Stadtwerke Solingen, has announced the indefinite closure of its customer centre located on Beethovenstraße. This unexpected development is due to persistently high staff absenteeism caused by severe illness among employees.
As a result, the company is unable to maintain normal opening hours, leading to the temporary closure until the situation improves. Customers are advised to check Stadtwerke Solingen's website or contact the hotline at 0800 - 2345 344 for updates on the customer centre closure.
In the meantime, customers can continue to use online services at [https://www.stadtwerke-solingen.de/online-portal](https://www.stadtwerke-solingen.de/online-portal). No alternative methods for in-person customer service have been announced, and no alternative in-person customer service locations have been provided.
Stadtwerke Solingen will provide notice when in-person assistance at the customer centre becomes available again. The company has emphasised that customers can still reach them via the hotline during this period.
Customers are encouraged to stay informed and to use the online portal or the hotline for any inquiries or service needs. The company assures its customers that it is doing everything possible to address the staffing issues and reopen the customer centre as soon as possible.
In light of the staffing issues, Stadtwerke Solingen is focusing on improving mental health and well-being of its employees. To ensure continuous service, customers are encouraged to utilize the health-and-wellness resource of online portals for inquiries and service needs, such as the one available at [https://www.stadtwerke-solingen.de/online-portal]. Additionally, the company remains committed to prioritizing mental health in science and their operations, with the aim of reopening the customer centre when the situation stabilizes.
