Human mistake acknowledged in the handling of a pregnant woman experiencing frequent contractions every three minutes by SNS24.
In a recent incident, a woman gave birth on the street, and the handling of her call has come under scrutiny. The SNS24 line, a specific emergency service, was involved in the incident, but it appears that the National Institute of Medical Emergency (INEM) was not contacted initially.
The SNS24 line is managed by a specific entity, but the exact details of the incident are still unclear. According to reports, the operator who handled the woman's call is held responsible for the incident, as it is believed that an error was made during the call.
The entity managing SNS24 believes that INEM should have been involved in the incident, but it was the Urgent Patient Guidance Centre (CODU) that received the initial 112 emergency call. During CODU's triage, it was determined that the birth had already occurred, and emergency medical support was mobilized accordingly.
The ongoing investigation by the Inspector-General for Health Activities aims to clarify the details and assess whether appropriate protocols were followed. The inquiry will review the procedures followed by SNS24, CODU, and the local health unit involved.
It is important to note that the entity responsible for SNS24 did not explicitly assign blame in the available sources. However, the investigation is crucial to ensure the highest standards of emergency care are maintained.
[1] Source: Official Statement by the Inspector-General for Health Activities and the National Institute of Medical Emergency (INEM)
[1] The handling of the woman's call by the Social Network Services (SNS24) operator has raised questions about mental health support during emergencies, given the delayed notification of the National Institute of Medical Emergency (INEM).
[2] The ongoing investigation sheds light on the role of health-and-wellness in emergency response, with a focus on mental health consideration and the implementation of protocols across SNS24, the Urgent Patient Guidance Centre (CODU), and the local health unit involved.
