Discrimination in Pankow: Bakery requests patrons toshow consideration and compassion
In the heart of Pankow, Berlin, Schäfer's Bakery, like many establishments in the area, is grappling with a unique set of challenges. The bakery, known for its warm and inviting atmosphere, has recently become a battleground for issues surrounding respect and inclusivity.
According to Susanne Graner, the branch manager, the tone towards service staff is often rough and disrespectful. This assertion is supported by incidents involving Manar Eebrahim, an employee who wears a headscarf, who has been facing harassment from customers for two years. Other employees, primarily from India and Ukraine, have also been targeted due to their non-German backgrounds and language skills.
One particularly distressing incident involved a customer who spat at Graner and her employee after being asked to calm down due to rude behavior. The Ukrainian colleague was also told to go back to her home country because she didn't understand German. These incidents have taken a toll on both the employees and the management. Eebrahim feels deeply unsettled, and Graner has expressed feelings of exhaustion and distress, often needing to cry at home after such incidents.
The bakery has taken a proactive step by putting up a sign requesting customers to respect staff regardless of religion or skin color. The move has been met with support from many customers, with some even bringing gifts to the bakery in a show of solidarity. However, it has also led to some dismay from passersby who are disheartened by the situation.
The increased diversity in the baking industry in Berlin is evident. The number of foreign workers in the industry has doubled from 2014 to 2024, with a third of bakers in training and trainees in sales not having a German passport in 2024. This shortage, caused by the pandemic, has made employees like Eebrahim desperately needed.
However, the challenges extend beyond the bakery. Businesses in Pankow, like Schäfer's, are facing significant hurdles in maintaining a positive and inclusive environment. These challenges include creating a positive workplace atmosphere, retaining and recruiting diverse employees, complying with complex anti-discrimination laws, managing customer relations, and allocating resources effectively.
On a personal level, employees face emotional and psychological impacts, communication barriers, job security concerns, and a lack of support or training. These issues can lead to stress, anxiety, and a sense of vulnerability, affecting self-esteem and job satisfaction.
Pankow, like many parts of Berlin, has a diverse population, which can lead to both richness and challenges in the workplace. Racism and xenophobia, unfortunately, still occur, making it crucial for local businesses to be proactive in anti-discrimination efforts. Local support networks and city-level initiatives may be available to help, but awareness and access to these resources are essential.
In light of these challenges, Schäfer's Bakery, along with other businesses in Pankow, is working towards creating a safe, inclusive environment for all. This involves comprehensive anti-discrimination policies, employee support systems, training, and clear procedures for dealing with harassment. As we navigate these complex issues, it is crucial to remember the importance of respect, understanding, and empathy in our daily interactions.
Science and workplace wellness are crucial for improving mental health and creating a positive work environment at Schäfer's Bakery. Employee training programs focused on mental health awareness, conflict resolution, and cultural sensitivity can help reduce stress levels, boost self-esteem, and enhance job satisfaction among staff members from diverse backgrounds. Additionally, health and wellness initiatives, such as mindfulness sessions, physical fitness classes, and nutritional counseling, can contribute to the overall well-being of employees, fostering a more productive and harmonious work environment.
