Australian mom encounters spoiled groceries in purchased items; supermarket remains unresponsive about the issue.
A Gold Coast mom experienced a startling discovery when she uncovered two totally revolting items in her 'click and collect' groceries from a local Woolworths.
The distressed mom revealed that her purchase was placed with North Gold Coast Woolworths on a Sunday night, which her husband collected on Tuesday morning. Upon arrival, the husband noticed the 'Woolworths Essentials' frozen chips in the order were warmed up. Upon opening the packet, he was met with a 'mashed and mouldy mess.'
Shockingly, the horrifying ordeal didn't end there. Later that night, the family's teenager entered the kitchen seeking a snack and encountered an unidentifiable 'stinking black blob' – the chicken tenders. This chilling find was weeks within the used-by date, but the family members couldn't resist checking the horrifying state of the fillets. They discovered that the chicken had grown a foul odor and was covered in green and black mold.
The mom maintained that she'd previously faced minor click-and-collect related issues, but they were swiftly resolved. She expressed her concern not with the refunds, but rather understanding how the incidents occurred.
On Wednesday, a representative from Woolworths extended an apology for the unfortunate situation and offered a $20 store credit, but failed to provide a justification for the mix-up.
A Woolworths spokesperson offered insight into the company's food safety measures, stating:
"Woolworths takes food safety very seriously and has strict food safety management processes. We ensure that perishable items are stored at appropriate temperatures throughout the supply chain, practice efficient inventory management, utilize careful packaging and handling techniques, conduct regular audits and inspections, and maintain a robust system for handling customer complaints."
The spokesperson emphasized that the company was investigating the incident and deemed it as an isolated occurrence.
Woolworths' click and collect service is designed to guarantee the quality of products and prevent incidents like this mouldy food debacle through various food safety measures, such as storage temperature control, inventory management, packaging and handling, regular audits, and customer feedback management. These measures help maintain food quality and ensure timely rectification of issues when raised by customers.
In cases like this mouldy chicken and chips episode, Woolworths likely employs several proactive preventive measures, including supply chain monitoring, employee training, and regular quality control checks, to minimize the risk of contamination or spoilage in their click and collect orders.
- Despite the news of a disturbing incident involving contaminated food items from Woolworths, the supermarket chain has reassured customers of its commitment to health-and-wellness and food-safety, asserting that it has stringent measures in place for storing, handling, and managing perishable items.
- As the local scandal concerning the mouldy chicken tenders and gross frozen chips from Woolworths continues to make headlines, the public has shown interest in understanding lifestyle changes that promote better food-and-drink choices to prevent such health hazards.
- In a bid to restore consumer trust following the mouldy food scandal, Woolworths has announced plans to enhance its click-and-collect service through improved supply-chain monitoring, employee training, and quality control checks to eradicate any future food-safety lapses and satisfy customer demands for a worry-free shopping experience.
