Assistance Requests Yield Fruitful Results
The disruption of the SORMAS software at the Neuss district health department, which caused delays in data collection and prolonged the process, has been resolved. The issue, which first arose on February 1st, was primarily due to a shortage of specialized IT personnel and the complexity of the software issues.
Coordination challenges between the software providers, the health department, and other stakeholders also contributed to the delays in resolving the problem promptly.
On Sunday, an email was sent by district director Dirk Brügge requesting a prompt solution to the SORMAS software issue. However, Dirk Brügge did not specify why the SORMAS software issue was not resolved earlier.
The solution to the SORMAS software disruption was provided by the SORMAS responsible party. The company Netzlink increased the performance of the SORMAS software for the district to ensure its smooth operation.
The Corona team at the health department is currently recording not only new cases but also a backlog created by the disruption.
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Despite the challenges faced in resolving the SORMAS software disruption, the health department is working diligently to ensure the smooth operation of the system moving forward. The resolution of this issue marks a significant step towards ensuring efficient data collection and management in the fight against the ongoing pandemic.
- The resolution of the SORMAS software disruption, which had earlier hampered data collection in the health department, can be attributed to the intervention of the SORMAS responsible party and the enhanced performance of the software by Netzlink.
- As technology plays a crucial role in health-and-wellness, especially in managing data during a pandemic like the ongoing one, it's essential that such issues with software like SORMAS are promptly addressed to ensure efficient science-based decision-making.
